The Focused Conversation uses questions at four levels:
1. The objective level - questions about facts and external reality
2. The reflective level - questions to call forth immediate personal reaction to the data, an internal response, sometimes emotions or feelings, hidden images and associations with the facts. Whatever we encounter an external reality (data/objective) we experience an internal response.
3. The interpretive level - questions to draw out meaning, values, significance, and implications.
4. The decisional level - questions to elicit resolution, bring the conversation to a close, and enable the group to make a resolve about the future.
|—||《The Art of Focused Conversation: 100 Ways to Access Group Wisdom in the Workplace》, p. 16|